Thank you for choosing Osiyan for your jewelry purchases. We strive to provide you with exquisite and high-quality products. However, we understand that there may be instances where you need to return or exchange your purchase. Please read our Returns and Refund Policy carefully to ensure a smooth and satisfactory shopping experience.

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Our High Jewelry collection is not eligible for return or exchange.

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Returns Eligibility:

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• To be eligible for a return, your item must be unused and in the same condition that you received it. While initiating  return, please provide the original invoice, and the product certificate. 

• In absence of product certification, we will send the product for re-certification to a certified lab for which the shipping and certification cost shall be incurred by the customer.

• Personalized, or engraved items are not eligible for return unless there is a defect or error on our part.

• Returns must be initiated within 7 days of the purchase date for 100% refund.

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Return Process

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• To initiate a return, please contact our customer service team at support@osiyaninc.com.

• Provide your order number, the item(s) you wish to return, and a brief explanation for the return.

• Our customer service team will guide you through the return process, providing you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).

• You will receive a Return Merchandise Kit (RMK) for you to securely pack the product. Please make a video while packing and send it to us on WhatsApp at 8779395590 along with the Order Number for the same. This serves as a confirmation for the products condition prior to return.

• After completion of the above steps, we will arrange for a courier pick up for your return. Please take a note of the tracking number.

• Please note that the return process takes 7 - 10 business working days before the refund is initiated.

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Inspection and Processing:

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• Once your return is received, it will undergo a thorough inspection.

• Refunds or exchanges will be processed within 7 - 10 business days after the inspection is complete.

• During the inspection for returned pieces if our Quality Assessment Department find any alteration, resizing, or any damages, your return request will not be accepted.

• Our customer service will contact you if the returns do not meet the eligibility criteria to guide you further.

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Refund Options:

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• Refunds will be issued to the original payment method used during the purchase.

• In the case of a payment done through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.

• Please allow 3 - 5 business days for the refund amount to reflect after it is initiated.

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Defective or Incorrect Items:

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• If you receive a defective or incorrect item, please contact us immediately.

• We will arrange for the return shipping, and a replacement or refund will be processed as soon as possible.

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Cancellations:

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• Order cancellations are only possible before the item is shipped. Once the order is shipped, the return policy applies.

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For any questions or concerns regarding our Returns and Refund Policy, please contact our customer service team at rg@gracejewels.in

We appreciate your trust in Osiyan, and we are committed to ensuring your satisfaction with our products and services.

Thank you for choosing us for your jewelry needs!